Privacy Policy
Last Updated: 6 January 2026
1. Introduction
This Privacy Policy explains how Kontiv Solutions ("we," "us," or "our"), operating the Kontiv service ("the Service"), collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.
By using the Service, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
2. Data Controller
Kontiv Solutions is the data controller responsible for your personal data processed through the Service.
Contact Email: info@kontiv.com
3. Personal Data We Collect
3.1 Information You Provide Directly
- Full name, email address, phone number
- Job title, department, organization name
- Encrypted account credentials
- HR decision records, probation data, timelines
- Documents, notes, comments, and evidence you upload
- Billing and subscription information
- Support communications and feedback
3.2 Information Collected Automatically
- IP address, browser type, device and OS information
- Usage data such as pages visited and features used
- Cookies and similar technologies
3.3 Information from Third Parties
- Your employer or organization
- Authentication providers (if enabled)
- Payment processors (transaction confirmation only)
4. How We Use Your Personal Data
- Provide and operate the Service
- Create decision timelines and audit trails
- Generate AI-assisted insights using anonymised data
- Improve features, reliability, and performance
- Respond to support and account enquiries
- Process subscriptions and payments
- Comply with legal and regulatory obligations
5. Data Sharing
We do not sell your personal data.
Your data may be shared with:
- Cloud hosting and infrastructure providers
- Payment and billing processors
- Analytics and support tools
- Authorised users within your organisation
- Authorities where required by law
6. Data Security
- Encryption in transit and at rest
- Access controls and authentication safeguards
- Operational and organisational security measures
While we take reasonable steps to protect your data, no system is completely secure.
7. Data Retention
We retain personal data only for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements.
8. Cookies
We use essential and optional cookies to operate and improve the Service. You may control cookies through your browser settings, though disabling essential cookies may affect functionality.
9. Your Rights
- Access and correction of your personal data
- Withdrawal of consent where applicable
- Restriction or objection to processing
- Request for deletion where legally permitted
Requests can be submitted to info@kontiv.com. We aim to respond within a reasonable timeframe in accordance with PDPA.
10. Children’s Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Service after changes indicates acceptance of the updated policy.
12. Contact Us
Kontiv Solutions
Email: info@kontiv.com